Tesco is facing backlash from thousands of angry customers after a large number of collections and deliveries were cancelled as a result of a “technical error”.
The supermarket giant was forced to cancel a number of deliveries on Tuesday, offering customers alternative booking slots because of the issue.
A Tesco spokesman said: “Due to an intermittent technical issue, we've had to cancel some orders today.
“We're really sorry about this and are working hard to notify customers who are affected.”
A number of shoppers complained that they could be waiting days for a delivery slot, the Daily Mail reported.
While those requesting refunds for their failed delivery were told they could face a five working day wait before they are reimbursed.
One complaint said: “'Not impressed. Order cancelled today. No call or text. Arrived home and sat around waiting for the delivery.
“No slots available until the weekend for another delivery. Off to Sainsbury's, cheers.”
While another added: “... It's disgusting! I work and will now struggle to fit it in especially when all slots for collection/delivery have been taken for the next few days. I have kids to feed!!”
A third unhappy customer said: “Tesco, no explanation, no apology, no comp - just a not to say delivery cancelled. Awful service. Just awful.”
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